Terms & Conditions

Welcome to the website called www.Dogbarkode.com, which is ran by Maneks plus d.o.o. (later: the company). The site was set up to inform the general public about the company and its services. As a visitor, we ask you to follow all the terms listed below. By reviewing or using our this site, you acknowledge that you have read these terms, understand, agree with and accept them in its entirety.

The owner of the site will try with due diligence to ensure the accuracy and promptness of the data on the site. At the same time, they reserve the right to modify the content of the site or to terminate its updating at any time without any prior notice and assumes no responsibility for the renewal of this site. Also, the site owner may change the services, products, prices, or programs on this site, at any time and without any notice. Before using the data from the website, check the accuracy of the information the company. The use of the website owner’s trademark is permitted only with the prior permission of the website owner. All texts, pictures and other content that is displayed on the website, were selected and edited by the website’s owner and are merely informative data, collected for the purpose of presenting the service on DTC plus d.o.o.

Website Dogbarkode.com

The general terms and conditions of the online store are made in accordance with the Consumer Protection Act, the Personal Data Protection Act, the General Data Protection Regulation and the Electronic Communications Act, they also adhere international codes of e-commerce.

General terms and conditions determine the operation of the online store, the rights and obligations of the user and the online store and govern the business relationship between the online store and the buyer. The buyer is bound by the general terms and conditions, which are valid at the point of the purchase (delivery of the online order). The user is warned about the general terms and conditions every time they order something, and with his order he agrees and accepts with them.

Purchase in the Dogbarkode.com online store is possible with registration. Upon registration, the visitor obtains a username that is identical to their e-mail address, and a password. With the registration, the visitor becomes an online store user.

Prices

All prices in the online store Dogbarkode.com are listed in EUR. Prices are valid at the time of order submission and do not have a predefined validity- Offer is valid until cancellation. Discounts and other discounted sales are generally not added up.

Despite the extraordinary effort to provide the most up-to-date and accurate data, it could happen that the price information is incorrect. In this case, or if the price of the item changes during the processing of the order, the company will allow the buyer to withdraw from the purchase.

Payment Methods

The online store allows the following forms of payments:

Cash on delivery
The buyer pays the supplier with cash when they deliver the order to the buyer’s address

By pro forma in the transaction account of the seller
You can pay for the goods via pro forma on the transaction account of the seller.

Shipping Price and Shipping Methods

The seller is obligated to asses based on the order and provide the lowest possible shipping costs.

The buyer is obligated to pay the shipping costs when the goods are taken, except in the cases:

• for the ordering of the individual items, which have a note in addition to the description: “postage included in the price” or “free shipping”,
• postage is free for all products,
• if it was previously agreed otherwise between the buyer and seller,
• in the event that the buyer wishes to pay the shipping costs with pre forma for the ordered goods. At the time of purchase, the buyer is obliged to pay the shipping costs upon the delivery of the goods, except for the order of individual items, which have a description of the note: “postage included in the price” or “free delivery”.

For the delivery of orders in the territory of the Republic of Slovenia, we use GLS delivery service. The ordered products are delivered to the address you provided as the shipping address and they charge a fee for payment with a credit card via UPN (there is no payment for the prepayment or cash payment of this charge). Delivery takes place mostly in the morning. If you can not accept your goods during the delivery hours, you can later accept it at your nearest OMV or GLS service stations. In the case of sending products to the countries of the European Union, the price list of the delivery service that has accepted the shipment is used to calculate the commissions.

Order of Goods and Purchasing Procedure

The customer can order the goods by telephone, e-mail or the internet through the online store. You can send us corrections or additions to the order by e-mail or let us know by phone. The information on the concluded contract or the contract awarded is stored at Maneks plus d.o.o. the buyer can access the contract after an advance inquiry by e-mail. Before finalizing the order, the consumer can verify the order, where full review of the order is possible, including the quantity and price, and the possibility of correcting any errors. Only after confirming this choice will the order be submitted. After confirming the purchase, however, the customer can edit the order by e-mail or phone of the Maneks plus d.o.o. but only up to the moment the goods are shipped.

Purchase procedure:

Step 1: The buyer chooses the item they want and selects the quantity by choosing the “add cart” button. In case of purchase of several different items, the procedure for each item is repeated. When choosing the items is completed, the customer can review the order summary. After reviewing the content of the order, the selection is confirmed by clicking on the button “end with shopping”. The online store will require the user to enter a username and password, registration or purchase without registration, by entering tall the information needed to deliver the ordered item. After the registration has been completed, the purchase process is completed by selecting the delivery method and payment and clicking the “confirm order” button.

Step 2: After the purchase process is delivered, the buyer receives a notification by e-mail that the order has been accepted. In this step, the customer is again able to review the content of the order. In the case of purchase errors, the buyer also has the option of cancelling the order. The buyer can cancel the order within 2 hours after the submission of the order by e-mail or phone. In the case of cancellation by e-mail, the following information is mandatory in the message:

In the title of message: Cancelling the order; in the content of message: a) the name of the product, b) the name and surname of the buyer, c) the address of the buyer.

Step 3: If the buyer does not cancel the order, the order will be processed further by the seller. Upon receipt, the seller checks the availability of the ordered items and confirms the order or rejects it for a reason. Upon confirmation of the order, the seller informs the buyer by e-mail of the scheduled delivery time. If the goods are in stock, the seller within 3 working days properly packages the goods and dispatches the package to the customer’s address. After receiving the ordered goods, the buyer receives the bill by e-mail, to the e-mail address he provided on the order.

The sales contract between the seller and buyer is concluded when the buyer confirms the order (the buyer receives an email about the status of his order titled Order confirmed). From this moment, all prices and other conditions of purchase are fixed and apply to both the seller and buyer. The sales contract is stored electronically on the company’s server.

The user can cancel the registration at any time. They can do that by giving a written declaration to the seller to cancel the registration. Prior to making a declaration of cancellation of a registration, the user must settle any outstanding debts with the seller.

Safety Warning Before Use All Products

Before using each product, read the instructions. Every product must be tested in a safe way before using it. If you are not completely sure how to test the product or if you are not sure that the product is safe to use and can cause material damage or damage to human health, please do not use the product, inform the seller and return the product. You use all the products at your own risk.

We strive for the most detailed and accurate description of products and images. Nevertheless, we cannot guarantee that all the given product data and their images are completely accurate. In the event of an uncertainty, check the accuracy of the information with the seller.

Company Invoice

In the online store Dogbarkode.com you can choose the option of issuing an invoice to the company when ordering 10 or more products.

1. If you want an invoice for the company, write to us at [email protected] before placing the order and we will prepare an offer for you. In the message, write the desired number of pieces for the order and the details of your company (tax number, address).
2. After paying for the offer, send us a confirmation of the paid offer to the same e-mail address and the ordered products will be sent the same day (in case of sold out stock you will be notified in advance and the products will be sent immediately upon receipt).
3. You will receive an invoice to your company at your e-mail address.

Cancelling the Order

The buyer can cancel the order within 2 hours after the submission of the order by e-mail or phone.

In the e-mail, make sure to provide the following information:

In the title of the e-mail: Cancellation of the order

In the content of the message: a) the name of the product b) the name and surname of the buyer c) the address of the buyer

Supply of Goods

If the goods are in stock, the seller within 3-7 working days properly packaged the goods and dispatches the package to the buyers address. In addition to that, the buyer also receives the bill.

In exceptional cases, when the goods are not available within the prescribed deadline, the buyer will be notified by e-mail or phone.

The delivery is done through the GSL.

The delivery is valid for Slovenia. For faster delivery or delivery outside the country of Slovenia, it is necessary to arrange it by phone or e-mail.

The Right to Withdraw From a Contract

In the case of distance or off-premises contracts, the consumer has the right, in accordance with the Consumer Protection Act, to inform us within 14 days of withdrawing from the contract without having to state the reason for his decision. A consumer is a person who acquires or uses goods and services for purposes outside their professional or profit activity. The possibility of withdrawal under the Consumer Protection Act therefore does not apply to legal entities.

According to the Consumer Protection Act, within 14 days of receiving the product, the customer can notify the company (via the complaint form, on the contact email: [email protected]) to withdraw from the contract or order, without having to state the reason for their decision. The only cost charged to the buyer in connection with cancellation is the direct cost of returning the goods (the cost of postage is paid by the buyer). The goods must be returned to the seller by the consumer no later than 14 days after the cancellation message. We recommend that you inform us before returning them to us by e-mail or call us at the phone number to arrange the best return method.

We do not accept shipment with ransom.

Description of the right of withdrawal

Pursuant to Article 43, the company shall return all received payments without delay, or at the latest within 14 days of receipt of the notice of withdrawal (or notify if the buyer has no such right). If the consumer has already received and withdrawn the goods, they shall return it or hand it over to the company or person authorized by the undertaking to receive the goods, without delay or within 14 days of the notification of the assignment, unless the company proposes to accept the returned goods on their own. It is considered that the consumer returns goods in good time if they send it before the expiration of the 14-day repayment period.

The company may withhold the repayment of received payments until the returned goods are returned or until the consumer has provided evidence that the goods have been sent back. Except if the company offers the option of accepting the returned goods on their own.

CAUTION! The possibility of withdrawal does not apply to legal entities.

The buyer who resigns from the contract or order must return the goods undamaged, in the original packaging and in the unchanged quantity. In the event that it is found that a physical injury was caused on the goods or that the quantity does not match, the buyer is obliged to settle the damage caused.

The cancellation of the contract is not considered in the following cases:

• if the goods are damaged, dirty or they have visible traces of use (physical damage, contact with liquid),
• if the electronic devices contain user’s data, images, settings,
• if there is broken, dirty or missing accessories, instructions, or other related software (or it has a broken security stamp), a warranty card

Contract withdrawal form:

The buyer who resigns from the contract or order must return the goods undamaged, in the original packaging and in the unchanged quantity. If the seller finds that the returned goods have been damaged or that the returned quantity does not match, the seller has the right to refuse the withdrawal from the contract, and the buyer is also obliged to pay any damage incurred.

The cancellation of the contract is not considered in the following cases:

• If the goods or accessories are not returned in the original, undamaged packaging and in the unchanged quantity;
• If the camera or software contains user’s data, pictures, settings;
• If the security seal is damaged or broken;
• If the instructions and the warranty card are damaged or missing;
• For the supply of goods which, because of their nature, are inextricably mixed with other objects;
• When purchasing batteries, rechargeable batteries and accumulator packages, cables, lamps, components, if you have opened a security seal, or if the original packaging has been removed;
• When supplying models that are partly or entirely assembled by the consumer;
• When buying disposable products and spare parts

In electronic form at [email protected], in which case we will immediately confirm the receipt of the notice of withdrawal from the contract.

You are deemed to have made a withdrawal statement in due time, if you send it within the time limit set for withdrawal from the contract. The burden of proof regarding the exercise of the right of withdrawal referred to in this Article shall be borne by the consumer.

You can find a withdrawal form in the Complaint tab

If you have already received the goods and have already withdraw from the contract, you must return the goods within 14 days after the notice of cancellation to our address. You are deemed to have returned the goods in good time if you send it before the expiry of the 14 day return period. Products must be returned undamaged, in unchanged quantity and in original, undamaged packaging. Damaged products, products in the changed quantity and products in non-original or damaged packaging cannot be returned. Return the products as a parcel and not as a letter.

Return products must be accompanied by the refund number that you received to your e-mail address, immediately after completing the online form for reclamation. In the event of withdrawal, you only cover the cost of returning the goods.

If you have already paid the ordered goods, we will return all received payments that you made for the order, no later than 14 days after receiving the returned package.

In this case, we will refund the received payments when we receive the returned goods or when you provide us with proof that you sent the goods back. We will return your received payments, in the case of a credit card payment or PayPal, using the same payment method as you used at the time of purchase, Payments made after the delivery will be returned by transfer to your TRR. The TRR number should be entered on the online complaint form.

If the product does not function properly or does not work according to your expectations, please call our technical service at the telephone number written on the website www.Dogbarkode.com or write to us at our website at www.Dogbarkode.com, where our consultants will be able to help you with the necessary explanations. In this way, you will avoid possible misuse of the product and damage to the product itself and possible damage to other things.

We will not be able to consider the products for which we find that they have been damaged due to incorrect or inappropriate use or behaviour, which is not strictly necessary for determining the nature, characteristics and operation of the goods. If you wish to re-assume such a product after the refusal of the claim, we will send it to you, charging the costs associated with the delivery of such a product, or you may take such a product at our address.

Material Defect

Procedure for material defect:

Article 37 of Consumer Protection Act:

The seller must deliver the goods to the consumer in accordance with the contract and shall be liable for a material defect.

The error is material:

1. if the thing does not have the characteristics necessary for its normal use or for marketing;
2. if the thing does not have the characteristics necessary for the particular use for which the buyer buys it, but which the seller was familiar with or should have been known to him;
3. if the thing has no qualities and distinctions that were explicitly or implicitly agreed, or prescribed;
4. if the seller has delivered a thing that does not match the model or model, unless the sample or model was shown only for the purpose of the notice.

The suitability of goods for normal use shall be assessed against the normal goods of the same type and subject to any seller’s declaration of the characteristics of the goods given by the seller or manufacturer, by advertising, presentation of the product or indications on the goods themselves.

For the liability for material defects, the provisions of the law governing the obligations shall apply, unless otherwise provided by this Act.

Article 37. a of the Consumer Protection Act:

The consumer can claim his rights from a material defect if he informs the seller of the error within two months from the day the error was detected. In the error notification, the consumer must describe the error more accurately and allow the vendor to examine the item. The error message can be communicated by the consumer in person to the vendor, the seller must issue the certificate, or send it to the store where the item was purchased, or to the agent of the seller with whom the contract was concluded.

Article 37. b of the Consumer Protection Act:

The seller is not liable for actual goods defects that appear after the two years have passed since the thing was delivered.

If the subject of the contract between the seller and the consumer is a used thing, the seller is not liable for actual goods defects that appear after a year has passed since the thing was delivered.

It is considered that the mistake of things existed at the time of extradition if it occurs within six months of the extradition.

Article 37. c of the Consumer Protection Act:

A consumer who correctly informed the seller of an error has the right to require the seller to:

1. a) remedy the defect in goods, b) return the part of the amount paid in proportion to the defect, c) replace the defective goods with new impeccable goods, or d) return the amount paid.

In any case, the consumer also has the right to demand from the seller compensation for damage, and the reimbursement of the costs of material, spare parts, work, transfer and transport of products that arise in order to fulfil the obligations from the previous paragraph of this article.

The consumer’s rights referred to in the first paragraph shall be extinguished with the expiration of two years from the date when he informed the seller of the material defect.

Warranty

We have a 6-month warranty on all electronic devices in our offer. The guarantee runs from the date of receipt of the goods. You can claim the guarantee with your account.

The guarantee does not apply if it comes to:

1. physical injuries;
2. wear due to use;
3. errors arising from the incorrect, inappropriate and negligent use of the item.

If the repair takes more than 45 days, we will replace the product with a new one, or if this is not possible, we will refund the purchase price for the product in full.

WE ADVISE SHIPPING WITH A VERIFIED COURIER SERVICE.

Protection of Personal Data

The seller undertakes to permanently protect all personal data of the user. The concluded purchase contract will be stored electronically at Maneks plus d.o.o. The provider will use personal data exclusively for the purpose of fulfilling the order (sending information materials, offers, accounts), the rest of the communication and information about special offers.

In no case shall the user’s information be handed over to unauthorized persons.

In order to protect personal data, the user is also responsible for ensuring the security of his user name and password and the appropriate software (antivirus) protection of his or her computer.

Data Protection

Your personal information will be carefully protected in accordance with applicable regulations. The data obtained on the order of the goods will be used to send offers, accounts and other necessary business communications between you and the seller. In order to protect personal data, the user is also responsible for ensuring the security of his user name and password and the appropriate software (antivirus) protection of his or her computer.

Accessibility of information

The seller undertakes to always provide the buyer with the following information:

• Company identity (name and registered office, registry number),
• Contact information that enables the user to quickly and effectively communicate (e-mail, phone),
• Essential characteristics of goods or services (including after-sales services and warranty);
• The final price of goods or services, including taxes, or the method of calculating the price if, due to the nature of the goods or service, it cannot be calculated in advance,
• The availability of products (each product or service offered on the site should be accessible within a reasonable time);
• Payment terms, terms of delivery of the product or service execution (manner, place and deadline of delivery),
• Information on possible additional shipping, delivery or shipping costs or warning that such costs may arise if they can not be calculated in advance,
• Time validity of the offer
• Conditions, time limits and procedures in case of withdrawal; moreover, if and to what extent the costs of returning goods,
• Clarification of the complaint procedure, including any contact information or customer contact information,
• acquainting with responsibility for actual errors,
• the possibility and conditions of after-sales services and voluntary warranty where necessary,

Errors might occur when loading the website, that we cannot fix and aren’t responsible for. In the event of a large price deviation or technical data, we will notify you at your order.

Out-of-court settlement of disputes and other legal remedies

The seller strives to do his best to settle possible disputes amicably, and if that is not possible, the court in Ljubljana will have jurisdiction to settle these disputes.

Conflict Solving

The parties attempted to resolve the dispute by mutual agreement, in a way that the party communicated the complaint to the company’s e-mail address or over the phone, and the company will decide on the dispute within three working days. In case you cannot settle the dispute by mutual agreement, you can initiate proceedings before the court. https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=EN

Codes of Conduct

There’s no codes of conduct.

Refund of the Purchase

If the buyer has withdrawn from the contract or contract in accordance with the conditions for withdrawal, the company shall return the paid-in purchase through the TRR within 14 days after receipt of the items. Refund in cash cannot be made.

Platform for Disputing Disputes

On February 15, 2016, the European Commission is preparing a platform for out-of-court settlement of disputes. Consumers thus can settle disputes in connection with their online order without involving the court. The Dispute Resolution Platform is available at http://ec.europa.eu/consumers/odr/.

More information on the Dispute Resolution Platform is available at: http://europa.eu/rapid/press-release_MEMO-13-193_sl.htm.

Company Maneks plus d.o.o.in accordance with legal norms, does not recognize any performer of out-of-court settlement of consumer disputes as competent for resolving the consumer dispute which the consumer can initiate in accordance with the Law on out-of-court settlement of consumer disputes.

Communication

Maneks plus d.o.o. will contact the user via communication devices only if this user expressly does not object. Advertising electronic and / or SMS messages will contain the following components:

• Clearly and unambiguously will be marked as advertising messages,
• The sender will be evident,
• Various campaigns, promotions and other marketing techniques will be labelled as such.

The conditions of participation in them will also be clearly defined:

• A way to unsubscribe from advertising messages will be easily shown
• The user’s desire not to receive advertising messages will Maneks plus d.o.o. explicitly respect.

Opinion / Comments of Users

User reviews and comments, and reviews of products written by customers are part of the store’s functionalities that are intended for the user community. The seller allows the opinions to be written by any registered user of the store, and before the final publication, the seller will review it. The seller will not publish opinions or contributions that are in any way offensive, obscene or in the opinion of the provider do not offer benefits to other users and visitors.

By submitting an opinion or comment, the user explicitly agrees with the terms of use and allows the provider to publish a part or all the text in all electronic and other media. The seller has the right to use the content in a time-bound and for any purpose that is in the business interest of the provider, including publication in advertisements or other marketing communications. At the same time, the author of the opinion declares and ensures that he is the owner of material and moral rights for written opinions and comments, and that these rights are transferred in time to the company Maneks plus d.o.o.

Additional Explanations for Purchase

According to the Obligatory Code, the buyer is obliged to take over the package and pay the ransom. If the buyer of the ordered goods sent with the sum insured does not take over in any case and is returned to the address of the company after the expiration of the waiting period at the post office for 15 days, it shall not be considered as a withdrawal from the contract, as the latter is still validly concluded and is a unilateral unannounced buyer’s withdrawal from the contract. If the buyer does not take the package, this action causes the financial loss to the company. In the event of non-perpetuation, the buyer is thus liable for payment of the costs of sending and sending / returning the products to the company, for which the seller will issue the invoice, which the buyer is obliged to settle, since the contract was not terminated. In case of default, the issue is settled with a claim. Receivables are managed by an external company. In the case of false orders, we will submit the IP address for further processing as an abuse. Non-transfer costs are EUR 25.00 excluding VAT and include administrative costs, packing, shipping and return costs.

Declaration of Protection of Personal Data

Company Maneks plus d.o.o. respects and protects your privacy. Read on to further how we handle your personal information.

This Privacy Statement describes the treatment of data provided or collected by our digital platforms, which gives visitors access to our website and the use of our services. This Privacy Policy complies with the General Data Protection Regulation of the EU as well as local law.

Legal basis for data processing

When processing personal data relating to a contract or a possible contract with you, it is the legal basis for processing that personal data is necessary for the execution of a business contract with you or prior to the conclusion of a contract. If the legal basis for data processing is your consent, you have the right to withdraw your consent at any time, but this does not affect the legality of processing by Maneks plus d.o.o. for the period before you withdraw your consent. If we provide personal information to law enforcement authorities or other government agencies, we share your personal information because we have a legal obligation to do so.

The reason and purpose of collecting personal data by DTC plus d.o.o.

The main categories of data collected by Maneks plus d.o.o. and the main purposes of data collection are described here:

As part of the general business processes of Maneks plus d.o.o.

We collect personal information about visitors to the website, customers, suppliers (including third parties as service providers). The information may include the individual’s name, contact information and other information necessary to do business with you or your organization.

To help with your inquiry

You may choose to consent to the transmission of personal information, including your name, email address or other contact information when contacting us by phone, email, mail, using our digital platforms or other communication channels. These personal data allow us to respond to your information requirements in order to prepare the appropriate steps and product purchase offerings so that we can respond in case of warranty or other claim requirements.

Buyers and potential buyers

We collect customer and prospective clients’ personal data, including names, contact information, payment and credit card information, credit and other information, because we need them to deal with individuals or organizations. We can provide the data to the logistic partners so that they can arrange the order, including delivery of products. Automatic data collection on digital tools enables us to take care of the safety of our users. Automatic data collection on digital tools enables us to take care of the safety of our users.

Business development

Personal information that you trust, or which is collected automatically on our digital tools will be used for our better knowledge of our products and solutions and will be the basis for relevant messages and offers in contact with us. Personal data will be used to improve products, processes, website.

Market communication

With your permission, if required, we may use your personal information to inform you about Maneks plus d.o.o. business, products and services d.o.o. If you do not want Maneks plus d.o.o.to use your personal information in this way, or if you do not want to receive further information, you can opt out of receiving news at any time. At the bottom of various communication channels, you can find a link to unsubscribe or contact us by e-mail or mail to unsubscribe. We will delete your information from our systems within two months of receiving the cancellation unless we store and process your information on a different legal basis than your license.

Surveys for visitors and buyers

Personal data of visitors to our site can be collected as part of Maneks plus d.o.o. services and products surveys.

Considering the preferences of visitors and customers

Personal data of visitors to our site or customers can be collected for the provision of specific products and consideration of clients’ interests.

Compliance with legislation

We can collect personal information as required or permitted by law. The personal and non-personal information we collect is treated as confidential and will not be sold or disclosed to third parties, except for the exceptions mentioned in this statement.

How we collect your information

The information you provide to us is collected when you contact us for products, services or information, sign up on our web sites, participate in public forums or other activities on our digital tools, respond to customer surveys or otherwise communicate with us. Data is collected through a variety of technologies, such as “cookies” (a link to a policy on using cookies).

We will not transfer your personal information to others, except in exceptional cases, in the following cases:

When affiliated companies or third parties provide services on our behalf, for example, they respond to your requests, or deliver packages and customer services, and the like. These companies are prohibited from using your personal information for purposes other than those required by me or required by law.

When we share personal information in an enterprise or with third parties in order to ensure the security and protection of our clients, we protect our rights and property in accordance with legal procedures or in other cases if we believe in good faith that disclosure is required by law.

Your control and your decisions

We provide you with certain controls and decisions regarding our collection, use and sharing of your information. In accordance with local law, control and decision-making on your part can include the following points:

• You can change your decision on subscription, receiving news and notifications.
• You can decide whether you want us to receive marketing messages from us about products and services that we think may interest you.
• You can choose whether you want to receive notifications from targeted advertising of advertising networks, data exchange providers, market analytics, and other services.
• You can request access to your personal information that we keep correcting inaccurate or incomplete information, and in certain circumstances you may request that we keep information that we keep about you from your records (natural persons’ rights).

You can enforce or control your controls and decisions or request access to your personal information by contacting us or contacting us via messages and following the instructions given. Please note that we may not be able to provide specific products and services if you do not allow us to collect your personal information, and some of our services may not be able to consider your interests and preferences. If you have any questions about specific personal information about you that we are processing or storing, please contact Maneks plus d.o.o.in writing. We will respond to your request within one month with the possibility of extending the deadline for an additional month. In the event of an extension, we will notify you within a month of receiving your request.

Security, integrity and data storage

The security, integrity and confidentiality of your information is extremely important for us. Our group carries out technical, administrative and physical security measures designed to protect data against unauthorized access, disclosure, use and modification. Occasionally we review our security procedures to consider the latest state-of-the-art technologies and methods. Please note that, despite our best efforts, no precautionary measures are incomplete or such that it would be impossible to circumvent them. We will keep your personal information for as long as necessary for the purposes stated in this privacy statement, unless a longer retention period is required or permitted by law. We will update the information regularly to keep it updated.

Changes to this Privacy Statement

Occasionally, we can change this statement by adapting it to the latest technologies, industrial practices, regulatory requirements, or for other purposes. A valid version of the privacy statement will be published on our digital platforms. We advise you to regularly monitor the Privacy Statement, if required by applicable law, we will obtain your consent before changing them.

Comments and questions

If you have a comment or question about this Privacy Policy, please contact Maneks plus d.o.o.in writing. If you are not satisfied with the way we handle your personal information, you can file a complaint. Use the contact information listed at the end of this statement. In the event of a complaint lodged, you must provide us with your contact information with Maneks plus d.o.o. We will handle your complaint and respond to it within 30 days. If you believe that Maneks plus d.o.o. didn’t deal with your complaint correctly you can appeal to the Information Commissioner, Zaloška cesta 59, 1000 Ljubljana, gp.ip(at)ip-rs.si, https://www.ip-rs.si/

Privacy and Cookies

Personal data of our users is one of the areas to which we pay extra care and attention. We must ensure that all requirements are not only met but achieved, if possible, as we are aware of the sensitive nature of this area.

In accordance with the Personal Data Protection Act, the manager of the online store Dogbarkode.com, Maneks plus d.o.o.is obliged to protect the personal data of its users.

Dogbarkode.com collects the following user data for business purposes:

• Name and surname;
• Delivery addresses;
• Company or company. the name of the legal entity (if the user is a legal person);
• Tax number of the legal entity (if the user is a legal person);
• E-mail address (username);
• Password in encrypted form;
• Contact phone number;
• Country of residence;
• Other data that the user voluntarily enters into forms in the online store;
• Other data, which the user voluntarily adds later in his profile.

For the accuracy, completeness and promptness of the data entered by the seller, the seller is not responsible. For security purposes, IP addresses are also collected from which users access the site. At the beginning of the visit, each user is assigned a session cookie to identify and monitor the shopping cart. Dogbarkode.com can also store other cookies on your computer, such as: an encrypted user ID (to identify the user at the next visit), product reviews (to know which items you’ve already rated), and Google Analytics cookies (site visit analysis).

All the above data, except cookies, are permanently stored on Dogbarkode.com. Session cookies are stored in the server’s memory only for the duration of the visit and are deleted after one hour of inactivity, and permanent cookies are stored on the visitor’s computer.

Implementing privacy policy

Company Maneks plus d.o.o. has adopted the Rules on the protection of personal data. All employees of the company, who in any way encounter personal data, are acquainted with the contents of the Regulations on Personal Data Protection.

The right to inform

You have the right to receive free information about your personal information at your disposal, as well as the right to view, correct or delete this information. If you have any questions regarding the deletion or use of your information, please email us at [email protected] or send us an application by post to Maneks plus d.o.o.

Order status notices

We reserve the right to notify you of the status of your order on the telephone number or e-mail address entered. In case you do not pick up your orders for more than 5 days, we reserve the right to call and notify you as a reminder to pick up the items.

Notifications after the received order

Your user experience is important to us, so after receiving the order, our referrer will contact you to verify that you were satisfied with the purchase and the product. If you want, you will also be notified by our referent with other benefits that you can obtain or use when buying online. In this case, you will receive electronic and SMS notifications of company benefits on your telephone number and your e-mail address. You can cancel your consent at any time by contacting us at [email protected] or by clicking on the “unsubscribe” link to unsubscribe. Also, within our activity, we reserve the right to ask you about the frequency of visiting our site. We will use your feedback to improve the site and user experience. In case of completing promotional forms (discount coupons) on social networks, you will receive notices to your e-mail address, which will keep you informed about the possibilities to use promotional coupons. You can also unsubscribe from these notifications in the same way as described above.

You have the right to get access, whenever you request it, to your personal data and the following information from Maneks plus d.o.o. as a data controller:

• Processing purposes,
• Types of personal data, users or categories of users to whom personal data have been or will be disclosed, in particular users in third countries or international organizations,
• The estimated period of retention of personal data or, if this is not possible, the criteria used to determine this period,
• The existence of automated decision-making, including profiling.
• The reasons for it, as well as the importance and predicted consequences of such treatment for an individual.
• One (free) copy of your personal data in the format you specify yourself (if the request is provided by electronic means of communication and you do not request otherwise, the copy shall be provided electronically). For additional copies you request, the operator may charge a reasonable fee, considering the costs.
• Correction of inaccurate personal data.

You have the right to request a restriction on the processing of personal data, whenever you request it, from Maneks plus d.o.o.as a data controller, when:

• You contradict the accuracy of your personal information, for a period that allows the controller to verify the accuracy of personal data,
• The processing is illegal and opposes the deletion of personal data and, instead, requires a restriction on their use,
• The data controller no longer needs them for processing purposes, but you need them to enforce, or defend legal claims.
• The deletion of all personal data (the right to forget) if the assumptions of Article 17 of the General Data Protection Act are fulfilled, and in particular when you revoke this consent to the processing of personal data.
• The output of personal data in a structured, widely used and machine-readable form, with the right to forward this information to another controller, without the original administrator being hindered by this.
• Termination of personal data for direct marketing purposes, including the creation of profiles.
• A decision based solely on automated processing, including the creation of profiles with legal effects in relation to you or in a similar way, is significantly affected by you, provided that the assumptions set out in Article 22 of the General Data Protection Regulation are fulfilled.
• The right to file a complaint with the information officer against the controller if you believe that the processing of your personal data violates the General Data Protection Act.

Procedure for exercising rights

I am aware that all the above requirements regarding the exercise of rights in connection with personal data can be addressed in writing to the controller, to the following address: [email protected]

I am aware that, for the needs of reliable identification in case of exercising personal data rights, the operator may request additional information from me and he can only refuse to act if he proves that he cannot reliably identify me.

About cookies

What are cookies and why are they needed?

A cookie is a short text that a web site sends to your browser when you visit. This way, the website recognizes you, remembers information about your visit, and provides you with a friendly and easy-to-use online service. By using cookies, we customize the content on our website, remember your preferences and record the visit of our online store. Browsing our online store is more comfortable, faster and more effective with cookies.

Block cookies

You decide to allow storing the cookies on your device. You can control and modify cookie settings in your web browser.

For information on cookie settings, check the settings for the web browser you are using.

• Chrome
• Firefox
• Opera
• Internet Explorer 9
• Internet Explorer 7 and 8
• Safari

If you change or delete your browser’s cookie file, change or reward your browser or device, you may need to disable cookies again. The procedure for managing and deleting cookies varies from browser to browser. If you need help, you can look at the browser’s help to users. You can also opt out of Google Analytics on the following link https://marketingplatform.google.com/about/ .

Cookies used on this website

Name	Purpose	Duration	Company
sb	Functioning Facebook plugin	2 years	Facebook
fr	Functioning Facebook plugin	3 months	Facebook
xs	Functioning Facebook plugin	3 months	Facebook
c_user	Functioning Facebook plugin	3 months	Facebook
presence	Functioning Facebook plugin	duration of one session	Facebook
pl	Functioning Facebook plugin	1 month	Facebook
wd	Functioning Facebook plugin	1 week	Facebook
datr	Functioning Facebook plugin	3 months	Facebook
m_pixel_ratio	Functioning Facebook plugin	duration of one session	Facebook
dpr	Functioning Facebook plugin	1 week	Facebook
act	Functioning Facebook plugin	duration of one session	Facebook
_lo_v	Functioning Ghostmonitor plugin	3 months	Ghost monitor
__cfduid	Functioning Ghostmonitor plugin	1 year	Ghost monitor
__cfduid	Functioning Ghostmonitor plugin	1 year	Ghost monitor
_ga	Functioning Ghostmonitor plugin	1 year	Ghost monitor
__utma	Website visitor statistics	2 years	Google analytics
__utmz	Website visitor statistics	6 months	Google analytics
__utmc	Website visitor statistics	duration of one session	Google analytics
__utmv	Website visitor statistics	duration of one session	Google analytics
woocommerce_items_in_cart	the functioning of the website Dogbarkode.com	Dogbarkode.com	Dogbarkode.com
__kla_id	the functioning of the website Dogbarkode.com	Dogbarkode.com	Dogbarkode.com
wp_woocommerce_session_	the functioning of the website Dogbarkode.com	Dogbarkode.com	Dogbarkode.com

We wish you a lot of pleasant and pleasant purchases!

Dogbarkode.com team